Friday, January 16, 2009

a quick post

Yahoo is more popular than gmail although functionality and ease of gmail is better.

Currently we are facing tremendous issues with delivery to yahoo mails. We have tried lot of stuff to get rid of this problem, but to no avail. Tried to get in touch with yahoo customer care people, but I face a problem with such 'support teams' where they don't provide a telephone number. Lot of efforts but all in vain.

This is leading to high customer dissatisfiers. Yahoo has given some guidelines on 'best practices' during mailing. Well, to a layman like me, only 10% of those points made sense. Understandably, the problem remains.

But the rising customer escalations is a problem. Let's see.

Just had 5 quick minutes with me, thought of sharing my concerns with y'all!.